Booking a service is simple with Made4u. You can make a booking request with our friendly customer service team via WhatsApp. Our team will be more than happy to assist you from there.
After submitting your booking request, you will receive a message from us. Our team will proceed to find a suitable partner for your booking request. Once a cleaning partner is successfully matched, we will notify you for booking confirmation, and the partner's profile will be available on our website.
After submitting your booking request, the booking is only confirmed after it is accepted by the partner(s) who is suitable for your booking. In the event of high demand where no partners are available, you may opt for a reschedule or cancellation (Reschedule, Cancellation and Refund Policy).
You may check your booking status anytime on our website.
The minimum hours for a Standard Cleaning session is 2 hours (1 cleaning partner). You may refer to Made4u Service Types for more details about the minimum service duration and recommended hours. Please note that all sessions will be on an hourly basis only.
Yes, you may do so. We will offer your booking(s) to your preferred partner for 4 hours. If your preferred partner is unavailable for the time, your booking request will be opened to others based on your cleaning partner preferences (You may select the partner’s gender and/or nationality. We humbly request for your kind understanding if your additional preferences might take longer time to fulfill and are subject to availability).
No worries, up to 24 hours before service time, you may contact our Customer Service to amend your booking information or reschedule your booking. Depending on availability of the cleaning partners, we will proceed to find a match for your booking based on the amended information.
Kindly note that amendments within 24 hours of service time resulting in booking cancellation is considered as last minute cancellation (non-refundable). Refer to our Reschedule, Cancellation and Refund Policy.