Booking a service is simple with Made4u. You can make a booking request with our friendly customer service team via WhatsApp. Our team will be more than happy to assist you from there.
Can I change my booking details after submitting a booking request?
Yes, you can still amend your booking details up to 24 hours before your scheduled session. Just contact our customer service team via WhatsApp about the amendment. On rescheduling a session to another date, please refer to our Reschedule, Cancellation and Refund Policy.
What happens after I have made a request?
After submitting your booking request, you will receive a message from us. Our team will proceed to find a suitable partner for your booking request. Once a cleaning partner is successfully matched, we will notify you for booking confirmation, and the partner's profile will be available on our website.
I made a request and successfully made the payment, why is the booking not confirmed?
After submitting your booking request, the booking is only confirmed after it is accepted by the partner(s) who is suitable for your booking. In the event of high demand where no partners are available, you may opt for a reschedule or cancellation (Reschedule, Cancellation and Refund Policy).
You may check your booking status anytime on our website.
What is the minimum duration of a session? (COMING SOON)
The minimum hours for a Standard Cleaning session is 2 hours (1 cleaning partner). You may refer to Made4u Service Types for more details about the minimum service duration and recommended hours. Please note that all sessions will be on an hourly basis only.
I loved my cleaning partner! Can I request the same cleaning partner for all my subsequent bookings? (COMING SOON)
Yes, you may do so. We will offer your booking(s) to your preferred partner for 4 hours. If your preferred partner is unavailable for the time, your booking request will be opened to others based on your cleaning partner preferences (You may select the partner’s gender and/or nationality. We humbly request for your kind understanding if your additional preferences might take longer time to fulfill and are subject to availability).
What happens if I accidentally provide the wrong information (duration, date, time, address etc.)?
No worries, up to 24 hours before service time, you may contact our Customer Service to amend your booking information or reschedule your booking. Depending on availability of the cleaning partners, we will proceed to find a match for your booking based on the amended information.
Kindly note that amendments within 24 hours of service time resulting in booking cancellation is considered as last minute cancellation (non-refundable). Refer to our Reschedule, Cancellation and Refund Policy.
What is Made4u’s 15 Cleaning Steps? (COMING SOON)
Made4u’s 15 Cleaning Steps is a standard cleaning process that our cleaning partners are trained to do for Standard Cleaning. With these 15 steps, our cleaning partners cover the living room, bedrooms, bathrooms and kitchen.
Living room, Bedrooms, Bathrooms, Kitchen:
1.Dust and wipe external cabinet surfaces, doors, and staircase
2.Sweep / vacuum (upon request) accessible floor, carpets, and staircase
3.Mop accessible floor and staircase
4.Empty rubbish bins and throw out rubbish
6.Organise accessible items
12.Clean bathroom wall
13.Clean basin and toilet bowl
14.Clean bathroom floor
15.Clean shower area / bathtub
This Made4u’s 15 Cleaning Steps apply to all cleaning services. Additional steps can be found in different types of cleaning services.
Kindly refer to the list of excluded services.
What is Made4u’s 25 Cleaning Steps? (COMING SOON)
Made4u’s 25 Cleaning Steps is a standard cleaning process that our partners are trained to do for Deep Cleaning. The 25 Cleaning Steps include Made4u’s 15 Cleaning Steps, with the additional steps below:
17.Wipe inside fridge
18.Wipe inside cabinets / drawers
19.Wipe inside microwave / oven
20.Clean inside stove
21.Wipe ceiling fans / stand fans (must be accessible)
22.Clean porch floor
24.Wipe windows (must be accessible)
25.Remove ceiling cobwebs (must be accessible)
Kindly refer to the list of excluded services on what’s not included in cleaning services.
What is included in the Post Renovation Cleaning? (COMING SOON)
16. Wipe windows (must be accessible)
17. Remove ceiling cobwebs (must be accessible)
18. Clean balcony
19. Clean ceiling fans/standing fans (must be accessible)
Kindly refer to the list of excluded services on what’s not included in cleaning services.
Can I ask the cleaning partner to cut the grass in front of my house? (Excluded services)
Unfortunately, gardening is not included in our cleaning services. Please note that our cleaning partners do not accept to perform the following tasks:
• Unreachable interior / exterior windows
• Clean pets / pet cages
• Clean pest infestations
• Any gardening work
• Drain washing
• Car washing
• Changing / installation of curtain
• Heavy lifting (>20kg)
• Hand washing laundry
• Water tank cleaning
• Furniture packaging & disposing
• Food preparation
Can I ask the cleaning partner to clean my fan during my standard cleaning session? (COMING SOON)
While fan cleaning is not included in our Standard Cleaning, we highly recommend you to choose a Deep Cleaning session. For fan cleaning, please ensure that a functional ladder is prepared and the fan is reachable by our partners.
Are cleaning tools and detergents included in the cleaning services?
Cleaning tools are not provided in our cleaning services, kindly prepare the necessary cleaning supplies and tools for the cleaning partners. You may also select cleaning tools as an add-on purchase of RM 30.
What cleaning tools and detergents should I prepare?
If you have purchased a cleaning service without cleaning tools add-on, kindly prepare cleaning tools such as:
What if I do not have any cleaning supplies? (COMING SOON)
If you do not have any tools in your premises, don’t worry, you can add-on cleaning tools with a surcharge of RM30 (SST excluded) for each cleaning partner. Cleaning tools provided by cleaning partner would be:
Can I add-on the cleaning supplies after the cleaning partner has arrived?
Yes, if the cleaning partner has the tools and supplies ready, you will be charged for a total of RM30 (SST excluded) for each cleaning partner and the booking will proceed.
If the cleaning partner is unable to provide any cleaning supplies, resulting in booking cancellation, the booking is considered as a last minute cancellation. Refer to Reschedule, Cancellation and Refund Policy.
Can I ask the cleaning partner to do ironing and folding? (COMING SOON)
Yes, you may indicate a special request prior to the session, and we will match a suitable cleaning partner to attend your session.
While ironing and folding is not included in our standard cleaning service to-do-list, do keep in mind that additional hours may be required. To book only ironing and folding tasks, you may request for a minimum 2 hours session with the same hourly rate as standard cleaning (RM29 per hour for 1 cleaning partner).
Can I book a session for office/commercial cleaning? (COMING SOON)
Yes, all of the cleaning services can be used for the office too. For your regular office cleaning, you may select our Standard Cleaning. However, please note that the cleaning steps for office cleaning might vary from the standard Made4u’s 15 Cleaning Steps. Other than Standard Cleaning, you may also select Deep Cleaning, Move-in / Move-out Cleaning, Post Renovation Cleaning or Before / After Party Cleaning for your office, depending on your needs.
Can I have different cleaning schedules if I purchase a Made4u cleaning package?
Yes, schedules and number of cleaning partners per session is customizable.
Can I convert my balance hours to another service like disinfection services? (COMING SOON)
Sorry, the Cleaning Packages can only be used for cleaning services (Standard and Before / After Party Cleaning). However, you will receive reward points which can be used to redeem other services once you purchase a cleaning package.
Do the packages purchased have an expiry date? (COMING SOON)
Yes, each package purchased has a 1-year expiration period from the date of your first booking (exception for all customers during FMCO / MCO period).
Do the reward points have an expiry date? (COMING SOON)
Yes, reward points will carry a 1-year expiration period from the date of your first booking (exception for all customers during FMCO / MCO period).
What are the cleaning service types I can use by purchasing Made4u’s Cleaning Packages? (COMING SOON)
All Made4u cleaning packages can be used for Standard and Before/After Party Cleaning.
Can I use the package purchased for multiple addresses?
Yes, you may customise each of your sessions before purchasing or you may schedule a session at a different address when making a request.
Can I purchase more than one (1) Made4u cleaning package at the same time?
Yes, there will be no limitation on the number of packages for each account. Do note that the first-in-first out (FIFO) method will be applied.
How do I make a payment?
Different payment methods are accepted to make payment fuss-free for you.
• Payment gateway
Our website is integrated with an online payment gateway. After submitting your booking request, you may proceed to pay with your credit/debit card, e-wallet or online banking account.
• Internet Banking or ATM transfer / Cash Deposit
You may make payment to M4U Services Sdn. Bhd., Maybank Account: 514879102730. Kindly send in the receipt to us via WhatsApp at +603 2935 8822 after payment is done.
How do I request an electronic receipt or invoice?
You may WhatsApp us at +603 2935 8822 and let us know your booking details i.e. booking date and time, location, phone number used to make the booking. We will provide your receipt or invoice upon receiving your booking details via WhatsApp.
Reschedule, Cancellation and Refund Policy
Can I reschedule my session after my booking request is being confirmed?
We understand something might come up unexpectedly. Up to 24 hours before your scheduled session, a rescheduling is still possible. To avoid any disappointments, kindly inform earliest possible for any reschedules.
Note: Rescheduling a session within a 24 hour notice of service time is considered as late cancellation where the session will be forfeited (non-refundable).
To reschedule a session, kindly contact our customer service team via WhatsApp.
Can I cancel my session after the session is being confirmed?
We understand that unforeseen changes can arise. Up to 24 hours before your scheduled session, a cancellation is still possible. To avoid any disappointments, kindly inform earliest possible for any cancellations.
Note: If you choose to cancel a confirmed session within 24 hours, it will be considered as late cancellation where the session will be forfeited (not-refundable).
To cancel a session, kindly reach out to our customer service team via WhatsApp.
What happens if my cleaning partner cancels or reschedules the session?
Our partners have to adhere to a strict code of conduct and will be penalised for cancelling at the last minute or being absent for a scheduled session.
In the event where a partner requested to reschedule or cancel a booking, our customer service team will be in touch with you as soon as possible to arrange another cleaning partner. Alternatively, you may choose to reschedule the booking.
Can I receive a refund when my booking is cancelled? (COMING SOON)
In the event where a Cleaning Partner is unable to attend your booking (unsuccessful match, no show or last minute cancellation), you may choose to cancel the session and receive a full refund.
For cleaning packages, note that balance unused hours are refundable (free hours, complimentary services, and reward points are non-refundable).
How can I receive my refund?
Upon successful verification by our customer service team, you will receive a WhatsApp message stating that your request for refund is confirmed.
We will initiate confirmed refunds via bank transfer (IBG) or credit to your credit card used. In the event of refund by bank transfer,
Your refund will be processed within three (3) business days. For credit cards, the time for refund shall be subject to the bank’s processing timeline.
Can I get a refund when I choose to remove add-ons (eg. night shift / tools / vacuum) for my booking?
While amendments are allowed up to 24 hours before your scheduled session, you may remove the add-ons for your booking and we will refund you the amount of such add-on.
What happens if my cleaning partner is late?
We seek your patience as some cleaning partners may require time to find your location. All of our cleaning partners are informed to allocate travel duration to begin each booking on time. In the event that your cleaning partner is late, he or she will have to make up the time by completing the hours you booked.
The cleaning partner did not show up for the session, what should I do?
Our cleaning partners are not allowed to cancel a session within a 24 hours notice. In the event of no-show, please contact our customer service team immediately and we will assign another partner for you.
Alternatively, you may opt for a reschedule, or cancel your booking with a full refund.
Can the cleaning partner wait for me if I would be late for my session?
Kindly inform the cleaning partner earliest possible. You may start the booking late, please note that the cleaning partner may not be able to complete the full booking hours in the event of other bookings that they need to attend.
May I add-on hour(s) during the session?
Yes! You may do so by informing us at least 1 hour before the session ends, however it is subject to the partner’s availability. If you have balance hours, the additional hour(s) will be deducted from it. Otherwise, kindly purchase the additional hours before the session ends.
Can the cleaning partner leave earlier if everything is done?
Cleaning partners have to adhere to a code of conduct and will not leave unless customers have agreed. Customers should note that the balance hour(s) is not refundable and is unable to carry forward when customers agree to end the session early.
What happens if there are unfinished tasks?
Please note that our bookings are subject to a minimum hour depending on the service type. If there are still places you would like to clean, feel free to make another booking with us.
Can cleaning partners request break time? (COMING SOON)
For sessions longer than 4 hours, the cleaning partner may request for a maximum of one hour break. The cleaning partner shall replace the time by ending the session late.
The cleaning partner is not performing well. May I lodge a complaint?
We're sorry to hear about this. Please send us your booking details within 48 hours of booking completion and we will make it right for you. Upon investigation, our customer service team shall revert to you.
Something is damaged or missing. What should I do?
For missing or damaged items, please send us the details (including a proof of ownership such as receipt or photos) within 48 hours of the booking completion. We’ll review the information you provide and get back to you as soon as possible.
Your trust is one of our highest priorities, and we apologize for any unfortunate incidents. To avoid potential issues or misunderstandings, we advise you to:
• Remove any fragile or valuable items to a safe place
• Inform the cleaning partner to avoid cleaning that area
• Do a bag check of your cleaning partner before and after the cleaning session
When it comes to cleaning, whether it’s your home or office, it can get tiring especially when you have ...When it comes to cleaning, whether it’s your home or office, it can get tiring especially when you have to clean your house on your own. A home is a place where you look forward to coming back after a long day of work. It’s a place you would want to keep clean, tidy, safe, organized and cozy. It’s certainly not easy to keep it that way particularly if you have kids and pets at home! We know you spend way too much time in traffic, running errands as well as at the office. By the time you’re home after a long day, you just want to rest and relax on the couch. If you’re worried about not getting the house chores done, we’re here to tell you not to worry and leave the chores to us!
We, at Made4u, offer professional cleaning service in Malaysia just to help you get through your day without you worrying about the cleaning. We will strive to provide the best cleaning experience to our customers! Our top priority when it comes to cleaning service is always our customer’s health, safety and satisfaction. Other than home cleaning service, we also offer professional and flexible office cleaning service for our clients. At Made4u, we have highly-trained professional cleaners that will ensure we leave your premises with excellent results!
If an in-house maid is not what you’re looking for, hiring a professional home cleaning service is the best option you can find as we are experienced and we make sure that we are up to date with the latest cleaning technologies so as to ensure your home, as well as your office, are cleaned properly. Our cleaning services are fast, convenient and efficient to give you the best results possible!
Disinfection services for a safer environment
Disinfecting your homes and offices is especially important now with the Covid-19 virus spreading around us. Disinfecting your workplace helps to keep the environment safe for your employees and to prevent the spread of the virus as well as to reduce the risk of infections. If you’re looking for disinfecting services in Malaysia, look no further as Made4u also offers disinfection services in a form of thermal fogger disinfectant that can help kill 99% of viruses and bacteria. We recommend you to disinfect the premises at least once every three months for a safer working environment.
Aircond services for better air quality
For your air cond to run at optimal capacity, servicing your air cond regularly is important to ensure it is working properly. Neglecting regular maintenance will only cause the unit to work harder than it should, resulting in consuming more energy and thus, a high electricity bill. If you have not found a professional air cond service yet, what are you waiting for? Contact us at Made4u as we offer air cond services for better indoor air quality. There are two types of air cond services that we provide namely chemical cleaning and overhaul cleaning. Just get in touch with us on what exactly you need for your air cond maintenance and we will be right at your doorstep!
Upholstery cleaning to keep your environment spotless
We all know that when it comes to your upholstery furniture, it will somehow get dirty with stains and odor especially when there are kids and pets at home which is why it is important to clean your upholstery furniture to avoid buying new ones often!
Your mattress is crucial to have it cleaned regularly as it can contain dust mites, dust, dead skin and dirt that can pollute the indoor air quality which can be unhealthy for us to be breathing in.
For those who have allergies, it’s probably a good idea to have your mattress cleaned often. We offer mattress cleaning service so let us clean your mattress for you! We have experienced and highly-trained professionals to ensure your mattress is thoroughly cleaned.
Apart from mattress cleaning, we also provide sofa cleaning services no matter if it’s a fabric or leather sofa. Cleaning your fabric or leather sofa regularly can help improve its appearance and lifespan! Sure, of course, you can vacuum your sofa on your own, however, it’s also important to have it deep cleaned a few times a year. Leave it to us as we have the right tools, cleaners and ample knowledge to clean your sofa the right way! Within an hour, we will have your sofa cleaned with a fabric or leather cleaner, an extractor machine will be used later on to dry the sofa, leaving it fresh, spotless and clean!
Have carpets at home that need to be deep cleaned? Carpet cleaning, just like your mattress and sofa is important too! The good news is, you don’t have to do it on your own, we offer carpet cleaning services as part of our upholstery cleaning services. With shampoo and extraction, your carpet will be cleaned in no time!
Available in KL, Selangor, Penang and Johor
Made4u cleaning services are made available in Kuala Lumpur and Klang Valley which includes Shah Alam, Petaling Jaya, Klang, Puchong, Subang Jaya, you name it. We’re also available in Penang as well as Johor. Please get in touch with us as we’re available all year round and we’ll be right at your doorstep for all your cleaning needs!